Warranty Coverage

Our products are manufactured on a large scale and although we go through rigorous testing and inspection, factory faults may occur.

Warranty

Thank you for your interest in the products and services of Mommy Material.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Mommy Material (the “Physical Goods”).

What Does This Limited Warranty Cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period.

During this time, Mommy Material will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What Will We Do To Correct Problems?

Mommy Material will replace parts of the product product that proves defective because of improper material or workmanship, under normal use and maintenance.

What is Included in the Warranty?

Our warranty includes defects of the following:

• IC Board/Motor
• Pump Battery

Spare parts such as the breast shield, flange insert, collection cup, valve and gas storage are not included in the warranty once used.

How Long Does the Coverage Last?

The Warranty Period for Physical Goods purchased from Mommy Material is as follow:

• IC Board/Motor: 1-Year Warranty
• Pump Battery: 6-month Warranty

What Does this Limited Warranty not Cover?

This Limited Warranty does not cover any problem that is caused by:

• Misuse, abuse, rough handling, or negligence.
• Unauthorized disassembly, repair, or modification.
• Liquid damage, including water or milk entering the motor.
• Damage to accessories (Spare parts such as the breast shield, flange insert, collection cup, valve and gas storage are not included in the warranty once used.)

What Do You Have to Do?

1.) Register your product in order to be able to claim your warranty.

At Mommy Material, we are committed to providing you with high-quality products backed by our warranty. To ensure that your warranty claim is processed efficiently, we follow a structured procedure that includes an inspection of the product. This inspection serves several important purposes:

1. Verify Validity of the Claim:
   We carefully examine the product to confirm whether the reported issue is indeed covered by the warranty. Not all problems or damages may be eligible for warranty coverage, so this examination helps us confirm that the claim is legitimate.
2. Assess the Extent of the Issue:
   By inspecting the product, we can assess the severity of the problem and decide on the appropriate course of action, whether it’s repair, replacement, or a refund. In some cases, a minor issue may be resolved with a simple repair, while a more severe problem may necessitate a replacement.
3. Prevent Fraudulent Claims:
   Conducting an examination helps deter fraudulent warranty claims where customers might falsely assert that a product is defective to obtain a free replacement or repair.
4. Document the Condition of the Product:
   The inspection allows us to document the product’s condition before any repairs or replacements are made. This documentation is essential for record-keeping, quality control, and future reference.
5. Identify Potential Causes:
   In some cases, the examination may help us identify the root cause of the issue, which can be valuable for improving product quality and preventing similar problems in the future.

We aim to make the warranty claim process as smooth and transparent as possible. Your satisfaction and trust in our products are our top priorities. If you have any questions or need further assistance, please do not hesitate to contact our team.